When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund, in the same form of payment originally used for purchase, within three weeks of our receiving your return. If the return has not been processed after four weeks from the day you sent us your return, please contact us for further assistance.
How Refunds Are Calculated
a - Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. Avizandum.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
b - Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item but not the postage charges.
We will not refund your costs in returning the item to us unless you return the item because of an error on our part or because it is defective.